Report

Want Loyalty? Improve Your Call Center Customer Experience

Call Center Satisfaction Ties To Loyalty Across 11 Industries
May 13th, 2011
With Contributors:
Jennifer Peterson
and Allison Stone

Summary

Call center satisfaction correlates with three loyalty metrics: consumers' willingness to repurchase, reluctance to switch, and likelihood to recommend. Call satisfaction also correlates highly with consumers' overall perceptions of how useful, easy, and

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