Report

Website Functionality Benchmark 2011: Luxury Department Stores

Forrester Applies Its Website Functionality Benchmark Methodology To The Sites Of Four US Luxury Department Stores
October 5th, 2011
With Contributors:
Benjamin Zeidler
and Douglas Roberge

Summary

Forrester applied its Website Functionality Benchmark evaluation methodology to the top four US luxury department stores: Barneys New York, Neiman Marcus, Nordstrom, and Saks Fifth Avenue. These luxury brands achieved relatively strong results, with both

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