Trends Report

What's Holding Back Your Intranet?

Forrester's Web Site Review For Intranets Exposes Barriers To Use And Adoption

September 11th, 2009
Tim Walters, Ph.D., null
Tim Walters, Ph.D.
With contributors:
Matthew Brown , Sara Burnes

Summary

Rapidly changing business environments and sharp competition now make it more important than ever to empower employees with an intranet that makes their work more efficient and productive. At the same time, budget constraints leave no room for guesswork when applying scarce resources to improve the intranet. Information and knowledge management professionals can use Forrester's Web Site Review methodology to uncover flaws that prevent users from accomplishing intranet tasks or that encourage them to use inefficient workarounds.

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