Best Practice Report

Who Should Design: Blend Democratization, Expertise, And Representativeness

A Design Revolution Series Report

October 17th, 2019
David Truog, VP, Principal Analyst
David Truog VP, Principal Analyst
Gina Bhawalkar, Principal Analyst
Gina Bhawalkar Principal Analyst
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
Karine Cardona-Smits, null
Karine Cardona-Smits
Andrew Hogan, null
Andrew Hogan
Jennifer Wise, null
Jennifer Wise
With contributors:
Sharyn Leaver , Maxie Schmidt , Melissa Parrish , Kelly Price , Amanda Chen , Amelia Nickels , Shayna Neuburg

Summary

Some companies believe design success is a matter of training employees in design thinking. Others entrust designing only to professional designers. Both approaches are wrong. Firms need both design democratization and designers’ expertise. They should also prevent groupthink and stimulate innovation by building design teams that are representative of their target audience. This report for experience design (XD) professionals and their colleagues explains why and how in terms they can use to communicate to their execs to dispel these misunderstandings.

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