Trends Report

Why IT Service Management Should Matter To You

Stop Running IT For The Geeks And Start Running IT For The Bill Payers

September 16th, 2008
Eveline Oehrlich, null
Eveline Oehrlich
With contributors:
Lauren Nelson , Simon Yates , Rachel A. Dines

Summary

IT service management (ITSM) has made its way onto the agendas of both global businesses and large and medium enterprises. Yet there are many companies that don't fully understand what service management involves and what it can deliver to your entire company (including IT). There are also many organizations that think they have implemented ITSM, when in reality all they have done is implemented a service desk. Others have adopted additional best practices from the Information Technology Infrastructure Library (ITIL) foundation and are well on their way to the journey of service management. Unfortunately, too few companies fall into the latter category, leaving a great deal of confusion still surrounding ITSM.

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