Decision Tool

Why Organisations Are (Willingly) Sacrificing Email Functionality In The Cloud

March 8th, 2011
Michael Barnes, null
Michael Barnes

Summary

Email has emerged as one of the leading enterprise applications for cloud computing over the last 12-18 months. Both Microsoft and Google have become the dominant enterprise players with VMware (Zimbra) a significant way behind. However, organisations that are looking to invest in cloud-based email solutions are not evaluating these vendors on the richness of their email features or functionality. In fact, in many cases, a key benefit is in reducing the number of email-related features available to users to increase productivity. At its most extreme, cloud-based email is proving to be a stepping stone to the deployment of a new model of collaboration and user engagement.

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