Trends Report

A Framework For Designing AI-Human Interactions

Building Compelling Experiences Requires A Multilayered Technology Approach

March 15th, 2017
TK
TJ Keitt
With contributors:
Christopher Mines , Allison Vizgaitis , Andrew Reese

Summary

We are on the verge of an era in which computers will augment our ability to anticipate, identify, and adapt to changes in our personal and professional lives. The systems that enable such artificial intelligence (AI)-to-human interactions will be complex and require a multilayer architecture for all but the simplest use cases. This report outlines the four main components of AI systems that make this possible. This framework will help application development and delivery (AD&D) professionals get ready to build compelling customer and employee experiences.

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