Best Practice Report

A Lean Business Technology Maturity Matrix For BPM Governance

January 20th, 2010
AP
Alexander Peters, Ph.D.
With contributors:
Clay Richardson , Connie Moore

Summary

When planning, rolling out, or fixing business process management (BPM) initiatives, business process executives need a governance road map to ensure that all management processes are aligned with the initiative's improvement goals. Forrester's Lean Business Technology (BT) maturity matrix examines BPM governance through the lens of five elements — strategy, process, structure, performance measurement, and culture — including a Lean perspective, to ensure that processes are managed for customer value, differentiation, and the elimination of waste. The purpose of the matrix is to help business process executives assess where their organization is positioned currently and identify a coherent list of prerequisites to increase the maturity of its BPM governance practices.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.