Trends Report

A Picture's Worth 1,000 CX Strategy Slides

The Right Way To Illustrate Your Customer Experience Vision To Achieve Clarity And Buy-In

May 5th, 2016
Deanna Laufer, null
Deanna Laufer
With contributors:
John Dalton , Andrew Hogan , William Willsea , Kara Hartig


Firms build great customer experiences on solid strategies that people sharing a common vision execute. But most companies will find that their employees and executives lack a shared understanding of this vision. And it's no surprise, given the propensity for dense strategy presentations and graphics that leave audiences befuddled. In this report, customer experience (CX) professionals will learn to break the cycle and choose the right medium to communicate their experience vision.

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