A Sample Internal Private Cloud Balanced Scorecard For I&O Professionals

The Balanced Scorecard (BSC) is built around four dimensions that we have adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational excellence perspective, and the future, learning, and growth perspective. This workbook is a sample of a BSC for an infrastructure & operations (I&O) professional who is building out an internal private cloud. In this iteration we include two business objectives associated with each perspective and two metrics for each objective. These objectives and metrics are not designed to be an exhaustive list; instead, I&O professionals should use this sample scorecard to help create their own Balanced Scorecards. For a full discussion on how to build your infrastructure and operations Balanced Scorecard, see the June 13, 2012, "Develop Cloud Metrics Using The Balanced Scorecard" Forrester report.