Trends Report

Addressing Consumers' Need For Health Insurance Plan Transparency

June 27th, 2016
KM
Kate McCarthy
With contributors:
Alex Cullen , Alex Kramer , Peggy Dostie

Summary

In a world where narrow networks are becoming the norm, customers often unwittingly find themselves with health insurance plans that force them to use extra-cost, out-of-network healthcare givers. The underlying cause of this situation is the lack of easy-to-understand information about what consumers are getting when they select a plan. Partnering with vendors focused on this need is the best strategy, but the field of vendors is very small. Startup Vericred is a strong option, for what it takes to solve for this customer concern.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.