Trends Report

Adopt A Plan-Do-Check-Act Cycle For Continuous Infrastructure And Operations Improvement

May 11th, 2016
Eveline Oehrlich
With contributors:
Glenn O'Donnell , Jean-Pierre Garbani , Vanessa Wegner


Today's infrastructure and operations (I&O) pros are inundated with demands to help the business innovate as well as to maintain the status quo. I&O leaders need to support the next wave of business demands by investing in technologies to aid the business' customer obsession initiative. This report provides insight into how I&O pros can apply the plan-do-check-act (PDCA) model to transform the I&O organization across service design, delivery, and support. This report replaces an earlier report in the continuous improvement module of the I&O transformation playbook.

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