Service-oriented architecture continues to find a welcome home in both enterprises and SMBs. Even during the Great Recession, all sizes of organizations moved ahead in their adoption of SOA. Global 2000 enterprises have the strongest penetration of SOA: 84% say they are using SOA now or will be by the end of 2010. Satisfaction still runs high — more than 70% of SOA users say it has delivered enough benefit to expand its use — but SOA is not easy, so good SOA governance is critical. Forrester's advice remains as in prior years: Take a business approach to SOA, evolve incrementally, and place SOA inside a broader architectural context that enables your solutions to leverage multiple technologies in a coherent, integrated way.