Trends Report

Ajax Disappoints Power Users Looking For Web 2.0-Style Business Apps

Some Words Of Caution For Business Application Vendors Moving To Ajax

March 20th, 2008
With contributors:
Thomas Mendel, Ph.D. , Jeffrey Hammond , Reedwan Iqbal


A great user experience is one of the most compelling and important characteristics of a modern business application. Thus, application vendors are under permanent pressure to offer new user interface (UI) technologies and introduce rich Internet applications (RIAs) instead of traditional Windows clients. Strategy professionals at application vendors should become familiar with the concept of persona usage intensity, which characterizes user expectations and applies them to the widely used Ajax technology. In contrast to occasional users, most power users are disappointed by Ajax-based RIAs, and their technical limitations are hard to overcome. Adobe and Microsoft have recently released new client technologies for production, and application vendors should evaluate these now.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.