Summary
Employees drive corporate informal learning. They use social networking tools, intranet search tools, or specific knowledge sites for short information or learning objects. Alcoa, a leading aluminum products company, has an eTools informal learning offering that fits nicely into this space. Directed by a knowledgeable customer-service-focused employee, this eTools steward manages a constantly changing portal site with the many resources and learning opportunities that employees need to do their jobs.
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