Summary
The adage "If you build it, they will come" simply hasn't taken hold yet in the fragmented application portfolio management (APM) tools market. In the words of one frustrated customer, "If tools were cheap and designed appropriately, I would have jumped on board and bought years ago." While some customers have employed tools and are getting value from them, it is safe to say that the opportunity remains wide open and as yet largely unfulfilled. Read on to find out what's driving customers to APM and what customers want in their tools.
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