Applying Financial Services Clouds In Banking

Decoding Bank(ing)-As-A Platform And Other X-As-A-Service Models

January 11th, 2022
With contributors:
Oliwia Berdak, Nicola Ostermann, Jen Barton


Cloud delivery models such as X as a service and X as a platform are changing how financial services firms deliver value to their customers, enabling them to source capabilities from multiple providers as they weave together complex customer journeys. The same models also enable banks to explore new distribution opportunities and business models. This is complex territory, with a plethora of terms that are often used interchangeably. In this report, we lay out Forrester’s model for cloud within financial services, defining the various terms, key attributes, and how they interrelate to help technology and business executives in banks navigate this landscape.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.