Trends Report

Artificial Intelligence Revitalizes BPM

New Features Will Drive Deeper Customer Engagement In Core Processes

February 10th, 2017
With contributors:
Christopher Mines , Allison Vizgaitis

Summary

Business process management (BPM) is in the throes of an extreme makeover. The traditional focuses of process efficiency and cost reduction have given way to agility and digital automation. And BPM service providers and software vendors place a premium on evaluating and providing leading-edge capabilities. With that, the role of AI has come to the forefront for AD&D leaders as a means to drive better and deeper customer experiences within a digital process. This report examines the current state of AI and planned investments in AI among leading BPM vendors.

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