Trends Report

As Tech Management Structures Change, Roles Become More Strategic And Externally Focused

How Key Roles In The CIO's Organization Will Change Over The Next Five To Seven Years

May 18th, 2017
Marc Cecere, null
Marc Cecere
With contributors:
Matthew Guarini , Rachael Klehm


The age of the customer (AoC) and business technology (BT) are driving technology organizations to speed up and meet the needs of external customers. CIOs are responding by redesigning their organizations, which Forrester calls technology management (TM). With new structures comes the need to define roles. The combined forces of AoC and BT are changing some roles, creating new ones, and removing others. This report is a follow-up to "The Future Tech Organization: Smaller, Faster, And More Specialized" and identifies how roles within TM are changing and what CIOs should do about it.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.