Summary
The age of the customer (AoC) and business technology (BT) are driving technology organizations to speed up and meet the needs of external customers. CIOs are responding by redesigning their organizations, which Forrester calls technology management (TM). With new structures comes the need to define roles. The combined forces of AoC and BT are changing some roles, creating new ones, and removing others. This report is a follow-up to "The Future Tech Organization: Smaller, Faster, And More Specialized" and identifies how roles within TM are changing and what CIOs should do about it.
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