Summary
Both application development and delivery (AD&D) leaders and other banking executives often tell Forrester that their top management doesn't recognize digital competition — and digital disruption in particular — as a huge threat. Thus, it is not a huge surprise that many banks are still struggling to enable their banking platform to support digital banking and embrace digital disruption. This report provides a list of 25 questions across five categories that AD&D teams can use to assess their banking platform's readiness for the age of the customer, which will help their bank win, serve, and retain customers and increase digital revenues.
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