Trends Report

Assess Your Empowered Maturity

An Empowered Report: An Empowered Maturity Model Drives The Conversation

December 21st, 2010
With contributors:
Matthew Brown , Anjali Yakkundi

Summary

Does your organization empower employees to solve the problems of empowered customers? If not, why not? What do you need to do? To build momentum on your empowered initiatives, first get everybody on the same page by evaluating your current situation. We created an assessment tool based on eight simple questions to help you evaluate your empowered culture and technology. Are you locked-down, breaking free, empowering, or HERO-powered? Use this tool to get you and your decision team aligned on the key issues and opportunities that drive employee empowerment.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.