Does your organization empower employees to solve the problems of empowered customers? If not, why not? What do you need to do? To build momentum on your empowered initiatives, first get everybody on the same page by evaluating your current situation. We created an assessment tool based on eight simple questions to help you evaluate your empowered culture and technology. Are you locked-down, breaking free, empowering, or HERO-powered? Use this tool to get you and your decision team aligned on the key issues and opportunities that drive employee empowerment.