Summary
Offshore service propositions are filtering down to the European market as local IT service providers partner with India's pure-plays. Each needs the other in a symbiotic relationship fueled by Indian scale and European revenue growth. Sourcing groups need to test the rules of engagement that underpin these partnerships to identify those that are opportunistic and risky versus those that offer value through robust delivery processes and secure global IT service provision. Use the RFP to investigate how providers construct the commercial models, delivery management processes, and governance procedures to ensure what's on offer delivers the seamless IT service you require.
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