Trend Report

Banks Make Slow But Steady Progress With Customer-Facing AI Use Cases

But Despite The Hype, Only Some Banks Are Pursuing AI-Driven Customer Experience

Zhi-Ying Barry
 and  eight contributors
Nov 27, 2018

Summary

Many banks globally have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to focus on. The hype around AI makes this even harder. This report looks at current AI-driven customer-facing banking use cases and the business results to date.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Contact us to become a client
Purchase this report
This report is available for individual purchase ($1495).