Banks Should Change Their Service Provider Requirements Based On A Value Road Map

As sourcing models buckle under market pressure, sourcing leaders are responding by aligning strategies along a continuum of sourcing behaviors. These behaviors follow a road map for value creation that banking clients can use to align and test vendors' contribution to their business objectives. Firefighters need to understand how providers' accelerated service improvements reduce the cost of IT service delivery. Explorers should test outsourcers' accelerated business process outsourcing (BPO) offerings to support line-of-business efficiencies. Builders must test the mettle of their suppliers to identify which ones have the radical service propositions and gain sharing to create mutually beneficial operating models to solve the deep-seated issues the industry faces.