Beat The Dysfunctional Trap To Become A High-Performing IT Operating Model

Business is changing rapidly due to an increased cadence of demand from customers, the evolving technology landscape, and dynamic external factors. However, many tech executives focus on structural changes or continual tweaks of the IT operating model, resulting in a dysfunctional approach rather than true operating model transformation. Transforming an operating model isn’t a trivial effort. Tech executives should use Forrester’s six-step high-performing operating model to reposition IT to become an adaptive, function that performs well and delivers top-value services in line with stakeholder expectations.