Summary
Building a network for modern retail is complex, requiring more than just IT-centric solutions. Retailers must align networks with business goals and CX, supporting omnichannel demands and real-time operations. Many networks fall short by focusing on technology or cost alone. Success depends on strategies for mindsets, operations, partners, and technologies — empowering business units, adapting quickly, and delivering exceptional experiences. This report highlights best practices to help retailers overcome legacy limitations and gain a competitive edge.
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