Summary
Security and risk (S&R) professionals working on enterprise fraud management (EFM) can no longer treat fraud as one more cost of doing business. Fraudsters have gotten smarter and sneakier, and customers worldwide demand better fraud protection measures from banks, insurance companies, eCommerce retailers, and government agencies. Forrester has identified the 18 most important best practices in four domains of EFM: oversight, people, processes, and technology. S&R professionals can apply these best practices to all layers of the EFM architecture.
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