Summary
B2B order management (B2B OM) platforms link complex portfolios of order capture and execution applications. It's a foundation of digital transformation and B2B eCommerce for federated global enterprises. However, B2B OM programs can be difficult due to the challenges of transforming customer-facing processes across many autonomous divisions. This report highlights the best practices for application development and delivery (AD&D) pros to follow when embarking on a B2B OM program, covering selection, implementation, and ongoing optimization.
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