Best Practice Report

Best Practices: US Streaming Media Apps

Keep Viewers By Delivering A Great Experience

March 19th, 2020
With contributors:

Summary

Streaming media services will need to pair great content with an equally great experience if they want to earn customer loyalty amidst fierce competition in 2020. This report reveals the best practices we observed in “The Forrester Streaming Media Wave™: US Apps, Q4 2019” so customer experience leaders can build media experiences that will result in the long-term viewer engagement required for financial success.

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