Summary
Aspect Software, long thought of as a moribund player in the contact center technology market, brought in a new management team a little over two years ago to right the ship. Now that the new team has had time to settle in, the company has stabilized and is even primed for growth. The company held an analyst conference in January of this year, highlighting recent successes and discussing future directions. This brief analyzes both the mostly robust strategy and so-far-solid execution of it as well as provides advice for application development and delivery (AD&D) professionals responsible for contact center applications.
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