Trends Report

Brief: Architect For Digital Operational Excellence

DOX Architecture Lays The Path For One Key Imperative Of Digital Business

August 8th, 2016
Henry Peyret, null
Henry Peyret
With contributors:
Alex Cullen , Jean-Pierre Garbani , Alex Kramer , Diane Lynch


Digital operational excellence (DOX) is a critical imperative in digital transformation, replacing traditional thinking around organization efficiency. Three key elements underpin DOX: agility, customer-driven innovation, and orchestrating internal and external capabilities. But adopting "digital everywhere" won't instantaneously bring these three elements to fruition. Under what Forrester calls DOX architecture, enterprise architecture (EA) professionals should adopt new practices to drive these elements. This report identifies these new practices.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.