Infrastructure and operations (I&O) teams are full of good modern service delivery intentions. However, they fall short in some key behaviors and technology areas that support development and operations (DevOps) methodology. This report highlights our survey findings on bad habits that I&O is displaying; I&O pros should use this research to continue their benchmarking and determine how to modify, continue, or rethink their DevOps strategy for 2016. Forrester reviews and revises this report periodically for continued relevance and accuracy; we are updating it now to reflect our latest survey data on DevOps adoption.