Brief: Budgets And Spending For The Insurance Industry

CIOs in insurance must balance the need for operational excellence with newer demands associated with the business technology (BT) agenda, which focuses on technology, systems, and processes to win, serve, and retain customers. In Forrester's Business Technographics® Global Budgets Survey, 2014, we found that insurance CIOs are seeing budget growth similar to that in other industries, but they are more focused on core business processes, better use of data, migration off of legacy systems, and improved sell-side systems. This report describes these patterns and suggests steps CIOs should take to exploit digital technologies while managing extensive legacy portfolios.