Summary
"Business services" is a much-used term within technology management to describe how technology components are assembled to provide an outcome. Unfortunately, everyone defines and documents business services differently. This persistent vagueness creates tension between stakeholders when they plan business transformations like enabling digital transformation, omnichannel strategy, or usage-based offerings. This report shows how enterprise architects should reconcile different viewpoints and adopt business services as a central artifact to pivot between strategy and execution, between business and technology management, and between planning and operations.
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