Trends Report

Brief: Choose The Right Service Desk Sourcing Strategy

Select From One Of Four Profiles To Make Your Decision

January 1st, 2018
With contributors:

Summary

The service desk is a key point of interaction between the technology management team and the business workforce that uses the technology and tech services. It is an important source of data about the customer, end user, and employee experience Infrastructure and operations (I&O) professionals often find that they lack in-house capabilities for automation and workforce empowerment and have difficulty hiring skilled people to support their complex services. This report provides I&O professionals with four sourcing profiles to help them choose the service desk sourcing strategy that will best suit their teams, firm, and customers.

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