Summary
Indian CIOs are exploring the internet of things (IoT) as an opportunity to help the business discover new efficiencies and new sources of competitive differentiation. While adoption is still in the early stages, pioneering firms are retrofitting existing control systems with IoT capabilities to improve operational efficiency and enhancing the customer experience (CX) with sensor-enabled products. This report details examples of IoT initiatives that illustrate key industry trends; CIOs need to take them into account as they formulate their own plans.
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