Trends Report

Brief: Five Ways To Help Federal S&R Pros Boost Customer Experience

January 7th, 2016
AB
Allegra Burnette
With contributors:
Stephanie Balaouras , Alexander Spiliotes , Merlina McGovern

Summary

In response to a spate of devastating breaches, federal agencies plan to implement security enhancements like multifactor authentication. However, federal agencies are also dealing with a history of customer experience (CX) issues stemming from the government's scale, bureaucracy, and responsibilities. This brief details five steps federal security and risk (S&R) pros can take to provide more consistently positive CX as they bolster security.

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