Summary
Modern service delivery is the new frontier of service and application delivery. As organizations focus on improving the customer experience, the speed and quality of delivering applications and services to both external and internal customers have become high priorities. This report uses results from Forrester's Q1 2016 Global Modern Service Delivery Benchmark Online Survey to highlight the good practices that infrastructure and operations (I&O) professionals are displaying. I&O pros should use these findings to determine how to rethink, modify, and move forward with their DevOps strategy in 2016. Forrester reviews and revises this report periodically for continued relevance and accuracy; we are updating it now to reflect our latest survey data on DevOps adoption.
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