Trends Report

Brief: Good DevOps Requires Collaboration, Automation, And Cultural Change

The Good, The Bad, And The Ugly Of DevOps, Part One Of Three

June 21st, 2016
Elinor Klavens, null
Elinor Klavens
With contributors:
Eveline Oehrlich , Aaron Kinch , Diane Lynch


Modern service delivery is the new frontier of service and application delivery. As organizations focus on improving the customer experience, the speed and quality of delivering applications and services to both external and internal customers have become high priorities. This report uses results from Forrester's Q1 2016 Global Modern Service Delivery Benchmark Online Survey to highlight the good practices that infrastructure and operations (I&O) professionals are displaying. I&O pros should use these findings to determine how to rethink, modify, and move forward with their DevOps strategy in 2016. Forrester reviews and revises this report periodically for continued relevance and accuracy; we are updating it now to reflect our latest survey data on DevOps adoption.

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