Summary
At Forrester's CXNYC 2015 Forum for customer experience (CX) professionals, QVC shared the practices it follows to create a great omnichannel customer experience. In addition to being a leader in Forrester's US Customer Experience Index (CX Index™), Q1 2015, QVC's eCommerce sales are now 47% of its US revenue. This report outlines what CX pros can learn from QVC's success to elevate their own omnichannel customer experiences.
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