Brief: I&O Must Acquire And Retain New Talent To Stay Relevant

Business differentiation through technology has shifted from IT to business technology (BT), but the typical infrastructure and operations (I&O) organization today is built around technology silos. As such, I&O is slowly moving from a plan-build-run model toward a plan-procure-manage model to better align with the BT agenda. While the previous model required tactical infrastructure and service knowledge and skills, the new model requires innovation, flexibility, and cooperation. This report explains why I&O pros should look for new talent, what skills to look for, and how to retain the talent they find.