Trends Report

Brief: It's Time For CIOs To Redefine "Business As Usual"

Digital Disruption And Empowered Customers Mark The Death Knell Of Outdated Technology Practices

January 28th, 2016
TS
Tim Sheedy
With contributors:
Michael Barnes , Erna Esa , Bill Nagel

Summary

For many CIOs, 2016 will be a tough year. In addition to ramping up business technology (BT) investments, there will be growing pressure to transform the rest of the technology management (TM) team to ensure that all of the pieces can move at the speed of the customer. This report highlights the major challenges that CIOs must overcome to effectively transform their TM teams. This transformation leaves no room for outdated technology practices, and the pressure to meet the rising expectations of empowered customers and create a digital business will affect all areas of the CIO's team.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.