Trends Report

Brief: The Bank Of The Future Has Arrived — In A Box

Diebold's Prototype Integrates State-Of-The-Art Branch Technologies To Deliver The Bank Branch Of The Future

December 9th, 2014
Jost Hoppermann, null
Jost Hoppermann
With contributors:
Martha Bennett , Holger Kisker, Ph.D. , Dominique Whittaker


Many banks have flagship branches that showcase modern technology and innovative customer interaction concepts. However, most have just one or a few of these showcases, so the overall number of high-tech, high-touch branches remains low. Because most of these innovative branches use a unique combination of architecture and technology, application development and delivery (AD&D) teams are likely to find choosing the right branch concept to be a slow, costly, and painful endeavor. This report analyzes Diebold's recently announced "bank-in-a-box" concept, which has the potential to be a game-changer.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.