Trends Report

Brief: TM Forum Defines An Architecture Framework For Digital Business

TM Forum Live 2014 Highlights Its Relevance To Enterprise Architecture

July 15th, 2014
HP
Henry Peyret
With contributors:
Alex Cullen , Abigail Komlenic

Summary

The challenges that many industries are now facing with the transformation to digital business have been faced by the telco industry for many years. Nonprofit industry association TM Forum (formerly known as TeleManagement Forum) addresses the challenges of digital business: working as part of customer ecosystems, facing changing customer expectations, and orienting around service rather than product, to name a few. TM Forum has responded by becoming a forum for defining industry process standards (e.g., eTOM), standard data models and APIs that link information technology with operational technology processes, and an exhaustive set of metrics that link customer satisfaction to operations. Architects and technology strategists from all industries should therefore watch the developments coming out of this forum.

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