Trends Report

Brief: Unleash The Power Of Digital Operational Excellence

Underpin Your Digital Customer Experience With Digital Operational Excellence To Become A Digital Predator

August 10th, 2016
NF
Nigel Fenwick
With contributors:
Pascal Matzke , Rachael Klehm , Ian McPherson

Summary

Digital transformation requires companies to improve business operations to create agility in service of customers. But digital predators already have a head start. Use this brief to learn where predators are expecting the most transformation in business operations and to compare your own progress.

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