Summary
Implementing a reference model framework empowers you to drive innovation, align IT initiatives with business outcomes, and meet evolving customer expectations. This is critical in today’s rapidly changing insurance landscape, where technology adoption is accelerating. Forrester’s Data And Analytics Survey, 2023 reveals that nearly 60% of insurance data and analytics decision-makers forecast increased spending on generative AI alone. This report introduces Forrester’s three-layer reference model framework, which bridges the gap between IT and business by providing a shared language and unified vision, enabling accelerated decision-making and enhanced adaptability.
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