Best Practice Report

Build The CX Technology Stack For Mortgage Lending

The Digital Technologies That Improve Home Loan Experiences

December 10th, 2021
With contributors:

Summary

To capitalize on the surge in mortgage demand and be more competitive, lenders need to invest in digital technologies that will help them improve customer experiences (CX), increase operational efficiency, reduce costs, and better manage risk. This report helps CX leaders understand how digital technologies can help them transform the mortgage borrowing experience.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.