Best Practice Report

Build Your Privacy Organization For Customer Data Management

August 2nd, 2021
Heidi Shey, Principal Analyst
Heidi Shey Principal Analyst
Enza Iannopollo, Principal Analyst
Enza Iannopollo Principal Analyst
Fatemeh Khatibloo, null
Fatemeh Khatibloo
With contributors:
Stephanie Balaouras , Isabelle Raposo , Peggy Dostie

Summary

Managing customer data privacy requires a set of capabilities that span assessing, creating, enforcing, and evaluating policies and practices. Privacy is a cross-functional business discipline that evolves with your business’ privacy maturity and aligns with your existing organization structures. In this report, learn how to build and refine your organization’s oversight competence and create clear lines of privacy responsibility and accountability to enable each of the outcomes defined in Forrester’s ladder of privacy competitive advantage.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.