Building An IT Strategy For IT Tooling

IT's implementation of process improvement frameworks such as the IT Infrastructure Library (ITIL), project portfolio management (PPM), and the Software Engineering Institute's (SEI's) Capability Maturity Model Integration (CMMI) leads to tool silos. Organizations are pressuring IT to continue to lower costs and improve performance, which is pushing IT groups to enter into what Forrester calls the second phase of the industrialization of IT: a period marked by a cross-process view utilizing methodologies such as Lean. IT organizations, much like the businesses they support, must move from a siloed set of tools to an integrated management platform to support these cross-process improvements. This report provides an overview of the specific steps enterprise architecture teams can take to build an IT strategy for IT tooling and to use business architecture techniques such as business capability maps to drive this strategy.