Best Practice Report

Business Capabilities Provide The Rosetta Stone For Aligning Business And IT

Capability Views Are A Foundation For Understanding IT Value Delivery

September 8th, 2023
With contributors:
Frederic Giron , Margo Visitacion , Michael Kearney , Ian McPherson


Business capabilities provide business views that facilitate communication among business and tech leaders, accelerating strategic alignment. Tech execs apply capability maps as a “Rosetta Stone,” translating a variety of business and IT concerns to provide a lens into technology investments and operations. Tech execs do this by connecting IT strategies, tech portfolios, data, and budgets to business capabilities — and to the capabilities’ associated business processes, functions, organizations, and objectives. Read this report to learn how to adopt capability maps to encourage meaningful dialogue with business peers to orchestrate technology’s impact on business success.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.