As regulatory pressures for accessibility mount, every organization needs a digital accessibility platform (DAP). But realizing ROI from these platforms comes only with widespread adoption, which many organizations struggle with. For our 2025 Forrester Wave™ evaluation of the nine top DAP vendors, we asked 21 reference customers of those vendors about their experiences purchasing, implementing, and using a DAP. Accessibility leaders should use this report to inform best practices when selecting a DAP vendor or as a benchmark for their current vendor.